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Resume
134 Main Street, Medway, MA 02053 | Cell: 978-618-3627 | eMail: rghiz@rghiz.com
Information Technology director with extensive strategic and hands-on experience providing vision and IT management to support and enable global manufacturing companies continuously improve their business operations with IT initiatives such as ERP, CRM, SaaS, secure and stable networks, user collaboration solutions, robust email solutions, team building, vendor management and project management.
Numark International, Cumberland, RI Aug 2010 - Nov 2011
Corporate IT Director Reporting to the CFO
Administrated $2M operating budget and managed staff of 5 FTEs supporting 250 global users.
Managed, stabilized and increased performance of hosted SAP R/3 ERP system providing 99.9% uptime at 6 locations.
Researched and selected Netsuite ERP replacing MAS90 system and eventual replacement for SAP.
Developed the corporate strategic direction migrating mission critical systems to Cloud solutions providing improved uptime and reduced infrastructure costs.
Planned and implemented the strategy to migrate email from co-located Exchange server to Microsoft On-Line services for 230 Mac and PC users resulting in lower costs, stability and 99.99% uptime.
Maintained 24x7 MPLS global network infrastructure supporting 4 US locations, UK and Germany delivering 99.9% uptime, stability and security.
Identified and implemented global network monitoring solution to proactively identify and resolve network bottlenecks resulting in stability and higher performance for users and systems.
Directed on-going maintenance and consolidation of 25 file or application servers.
Designed, implemented and administrated company wide intranet site using Microsoft’s Share Point Services and Google Apps improving departmental efficiency, collaboration and information sharing.
Independent IT Consultant 2008 - Present
Cloud Technology Partners, Cambridge, MA May 2010 - Dec 2011
Performed database conversion, cleanup and import of 10,000 contact records and industry assignments.
Implemented web-to-lead functionality.
Developed custom reports, views, tabs, dashboards and custom objects.
Acting as SFDC system administrator.
AVID Technology, Tewksbury, MA Feb 2010 - May 2010
Project Manager and hands-on technical consultant working with business partners in requirements analysis, solution development, configuration, testing, implementation in support of custom SFDC release in support of a 250 user global roll out.
Managed daily meetings with off shore resources to ensure custom development and configurations were correct and on track.
Personally managed and configured the solution for Leads, Contacts and Accounts and API integration with Eloqua Marketing solution.
Personally managed and developed custom fields, page layouts, workflows, formulas, reports, views, dashboards and security.
Montrose School, Medfield, MA April 2009 - Present (part time)
Provided Technology Strategy and IT Operations consulting to school delivering business application solutions, backup design and management, desktop, antivirus solutions, networking, storage, servers and outsourced solutions.
Implementation of Google Apps and other web based business application solutions in support of operations.
Migrated 60 users from hosted MS Exchange to Google Apps eMail, Docs, and sites.
Migrated from tape backup solution using Backup Exec to MozyPro for secure and unattended internet backups.
In process implementation of Salesforce.com for Non-Profits
Global Green Consulting, Marlboro, MA 2009 - 2010
Responsible for planning, requirements definition, implementation, training and project management.
Acting as SFDC system administrator.
Performed database conversion, cleanup and import of 10,000 contact records and industry assignments.
Implemented web-to-lead functionality.
Implemented AppExchange Project Management and HR Applications.
Developed custom reports, views, tabs, dashboards and custom objects.
Novations Group, Boston, MA 2009
Interviewed users and developed business system requirements and performed GAP analysis.
Performed database analysis and developed process to cleanup 20,000 contact records.
Developed custom reports to manage database cleanup to aid in de-duplication and address validation.
Mercury Marketing, Boston, MA 2008
Responsible for planning, requirements definition, implementation, training and project management.
Developed business system requirements and configured SFDC to support customer needs.
Acted as SFDC system administrator.
Performed database conversion, cleanup and import of 5,000 contact records from ACT.
Developed custom reports, views and dashboards.
Capgemini, Marlboro, MA 2007-2008
Project Manager - Hosting Division Reporting to the VP of East Business Unit
Provided project management and activity reporting for SAP technical resources supporting a 24x7, 50+ server hosted SAP environment for a $2B/year provider of sugar based products.
Provided the leadership and management of 9 technical data center resources changing the working environment from disorganized to one of best practice, organized and work collaboration.
Developed, trained and implemented multiple Microsoft Sharepoint intranet/internet sites for data center technical teams and customers resulting in streamlined work collaborations, improved work process consistency, documentation standardization and user accountability.
Developed technical and staffing performance metrics using ticketing system resulting in improvements in customer satisfaction leading to contact renewals.
Managed customer SAP outsourced service requests resulting in a reduction of ‘days open’ by 15% and improvements in customer satisfaction.
Developed hosting prospect proposals including hosting for IT infrastructure such as M/S Exchange, Sharepoint, SAP and Oracle ERP systems.
Evergreen Solar, Marlboro, MA 2005-2007
Manager of Information Technologies’ - Reporting to the CFO
Managed $2.5M operating budget and managed staff of 9 FTEs supporting about 300 users.
Rebuilt the IT organization from an outsourced staffing model to in house staff, resulting in higher quality, performance and satisfied customers.
Managed SAP R/3 V4.7 implementation project in US with a record 12 week go-live for all core modules, BI and follow-on implementation in Germany using outsourced SAP hosted environment. (Click to view SAP Success Story)
Developed and implemented strategy to outsource IT infrastructure including HP Blade Server technology and EMC storage, resulting in improved up times, stability and positioning for global growth.
Implemented 24x7 MPLS global networked infrastructure supporting 4 US locations and Germany delivering 99.9% uptime, stability and security.
Directed the technical design of the IT infrastructure for a new $70M world class solar panel manufacturing plant in Thalheim, Germany supporting over 450 users and utilizing GE Fanuc MES software.
Designed, implemented and administrated company wide intranet site using Microsoft’s Share Point Services improving departmental efficiency, collaboration and information sharing.
Implemented global ticketing system for IT, SAP and MES issues (avg 350/week) resulting in increased customer satisfaction, activity monitoring and improved response times.
Implemented new IT process and procedures to ensure Sarbanes-Oxley Controls compliance.
Implemented Salesforce.com including integration of web-to-lead capability, automated email replies and routing distribution and acting SFDC administrator.
Facilitated the design and implementation of data interface between MES and SAP resulting in unattended inventory postings in near real time improving inventory accuracy and reduction in labor overhead.
Implemented outsourced eMail protection services resulting in 90+% elimination of spam and virus.
Globalware Solutions., Haverhill, MA 2003-2005
Corporate Director of Information Systems - Reporting to the CFO
Hired as part of ‘turn around’ management team to implement ERP and stabilize IT systems.
Reduced and reorganized global IT staff by 4, consisting of 12 FT and 5 contract people and $1.8M budget resulting in alignment between resources and skills which improved stability of critical systems.
Directed web development team to build global customer web portal application providing real time order monitoring from order entry, production and shipments, resulting in improved customer support and reduced internal head count.
Responsible for management of global VPN network connecting facilities in MA, CA, Denmark and Asia.
Directly involved with design and support of cross platform environment consisting of Macintosh, PC’s, Unix/Linux, SAN storage and Windows servers. Approximately 80 servers involved with global infrastructure.
Created and implemented a global company intranet site resulting in improved communications of company documentation and IT technical documentation.
Supported Salesforce.com implementation.
Implemented IT Request Tracking system to track and bill back to customers IT projects resulting in improved controls and revenue generation.
Managed the design and implementation of redundant email/dns system for global network resulting in high availability systems also including anti-spam solution resulting in 85% reduction in email volume.
Responsible for 99.9% uptime of fully automated order feeds from customer systems into Globalware systems resulting consistent revenue generation for customers and Globalware. Systems automatically processes about 100,000 sales order lines per quarter.
Independent ERP Consultant, Medway, MA June 2003 – Oct. 2003
ERP Project Manager
Responsible for all aspects of implementation of Minxware ERP system for L3 Communications Security and Detection Systems division located in Tampa, FL.
Performed requirements analysis and configuration of ERP system to support all major modules including Order Management, Shipping, Finance, Engineering, Manufacturing, Project Accounting and Materials Management.
Performed data migration from PC based accounting system into Minxware.
Developed custom reports for Finance and Sales.
Provided pre and post GoLive support including all training, custom reporting and process engineering.
MJ RESEARCH, INC., Waltham, MA 1996-2003
Director of Information Systems - Reporting to the President
Directed the technical efforts for a successful Oracle 11i installation, using an ASP model, and consolidating 4 legacy databases to support 350 users at 6 locations across 5 states.
Managed growth of IS staff from 3 to 11 people and $2M budget, providing maximum availability, reduced risk and stability of critical systems for the enterprise.
Implemented telephone call center functions in 3 states handling 5,000 customer calls/month from 45 toll free numbers which resulted in improved customer service and marketing call analysis.
Implemented and managed the Minxware ERP system which provided the platform for growth from $24M to $70M in revenues over a five year period.
DBA for large Informix SQL database and developed over 100 custom reports for all departments.
Implemented custom manufacturing quality/process tracking system to augment ERP system resulting in higher yields, improved quality and tracking of serial number genealogy.
Managed the development and implementation of company’s web site.
PIVOTPOINT, INC. (Now MAPICS, Inc.), Woburn, MA 1994-1996
Manager of Legacy Systems and Database Conversions - -Reporting to VP of Professional Services
Managed development efforts and budget for 8 software developers providing custom program services and database conversions for Pivotpoint ERP products.
Generated sales quotations and specifications for custom Minxware modifications which resulted in revenue growth from $0.5M/yr to $1.1M/yr.
Designed and managed the integration of complementary products within the ERP applications providing solutions for electronic faxing, electronic forms, query tools, barcode and EDI.
MINX SOFTWARE, INC., Lexington, MA 1989-1993
Eastern Region Support Manager - Reporting to VP of Eastern Region
Provided sales quotes to customers requiring software enhancements and functional consulting which turned into sales that consistently met sales quotas.
Performed pre-sales and post-sales business system consulting, product demonstrations, customer implementations and software installations resulting in sales that exceeded all other regions.
Planned, sold and developed data conversions for new customers using SQL tools resulting in faster implementations and satisfied customers.
PREVIOUS EXPERIENCE
IT Director - Focus Enhancements (1993-1994)
Mid-West Sales Manager - CIM TELLIGENCE (1988-1989)
IT Manager - Bird Machine Company (1979-1988)
Senior Mechanical Designer - Advent Corporation (1976-1979)
SAP R/3 v4.7, SAP BW, Oracle Apps 11i, JD Edwards, Salesforce.com, MS Exchange, SQL, Symantec, Vertex, HTML, MS Office, Apache, Sharepoint, MS Access, Google Apps, Citrix, Netsuite ERP, MS BPOS and Office 365, WhatsUp Gold, Constant Contact, Mozy Pro
Linux:Unix, Dell:HP:IBM:Compaq:Sony:Sun, Windows Server/XP, Red Hat, MacOS, SAN, 8e6, Cisco ASA, VPN, SSL, Sonicwall, DNS, DHCP, Checkpoint, Sprint MPLS, Request Tracker, Big Brother, Barracuda NG
EDUCATION
B.S.M.E., NORTHEASTERN UNIVERSITY, Boston, MA
Contact Information
Mobile Phone: 978-618-3627
eMail: rghiz@rghiz.com
web: www.rghiz.com
LinkedIn: http://www.linkedin.com/in/richardghiz